All returns and exchanges must be made within 30 days from the order date. You must email us at Info@RivetJewelry.com for authorization (within 30 days) before you send anything back.
You can return non-custom items in like new, unworn condition. The refund will include the retail price paid, plus any applicable sales tax. You are responsible for all shipping costs, which includes return shipping to us and for our re-shipping the new item(s) to you.
If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges.
We cannot accept C.O.D. shipments. We are not responsible for lost shipments back to us. For your protection, we suggest all returns be sent back to us with delivery confirmation. In addition, please consider insuring your return package.
Please allow 3-7 business days after our receipt of your return for the refund or exchange to be processed.
PO Box 80101
Raleigh, NC 27623